Return Policy
At Kandi Global Ltd, customer satisfaction is our top priority. We strive to ensure that our frozen meat products meet the highest quality standards. However, if you are not completely satisfied with your purchase, we are here to help.
Return Conditions
Eligibility for Return
Products must be returned within 30 days of the original purchase date.
Items must be in their original packaging and unused.
Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
Perishable goods such as frozen meat products that have been thawed or opened.
Products purchased on sale or through special promotions.
Return Process
Initiate a Return
Contact our customer service team at info@kandigloballtd.com to initiate a return. Please provide your order number, product details, and reason for the return.
Return Approval
Our customer service team will review your request and, if approved, provide instructions for returning the product.
Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
Inspection and Refund
Once we receive the returned item, it will be inspected to ensure it meets our return conditions.
If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Exchanges
If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or exchange at no additional cost to you.
If you have any questions or need assistance with your return, please contact our customer service team at info@kandigloballtd.com. We are here to help!
